Opens in a new tab

Cancellations & refunds

TERMS FAQ POLICY

We understand that sometimes your plans need to change. Therefore, our cancellation policy tries to be as fair and reasonable as possible.

Cancellations by BlueWild

  1. BlueWild reserves the right to cancel or alter the times of all boat tours, without notice.
  2. This may be due to a variety of reasons, including, but not limited to; changing weather and sea conditions; lack of minimum passenger numbers, unforeseen technical reasons; advice from partner organisations and unspecified reasons.
  3. If BlueWild decides to cancel a trip for any reason then an alternative tour, time or date will be offered or a full refund, including booking fee, will be provided.

Passenger Cancellations and Refunds

  1. If a passenger wishes to reschedule a tour date or time, this will be considered by BlueWild where the reschedule will not reduce passenger numbers below the minimum required for a sailing to proceed. 
  2. Where a customer makes a cancellation, BlueWild retains a percentage of the price paid to compensate for administrative and online fees incurred by BlueWild to 3rd party booking and financial systems.
  3. If a customer cancels a booking, the following terms apply:
    • All scheduled tours 
      • 3 days or less before departure – No refund
      • Between 4 and 9  days before departure – 50% refund
      • 10 days before departure – 90% refund
    • Private Charters
      • 7 days or less before departure – No refund
      • 8-20 days – 50% refund
      • 21 days or more – 90% refund

Refunds

  1. If a passenger is late or misses the tour, no refund is due.
  2. BlueWild reserves the right, in exceptional circumstances, to refuse boarding to passengers at our discretion. In such cases, passengers will not be eligible for a refund. 
  3. BlueWild refunds will be issued according to the stipulated terms or at our discretion.
  4. Like most online businesses, payments including refunds are administered through a 3rd party booking system, 3rd Party Financial Gateway, the banking systems and the customer’s bank account. Once a payment or refund is processed by us, BlueWild is not responsible for the time taken for receipt of funds by the customer. This may be 3-15 days or longer.